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FAQ

  • What type of wax do you use?
    Here at Haisie we use 100% soy wax in our candles compared to many of the major brands who use a soy blend. These brands mix in a paraffin wax which is a non-renewable resource that comes from petroleum (yuck!). Our candles are better for the environment and better for your health. No Parabens. No Silicones. No PEGs.
  • What type of wick do you use?
    Our wicks are made from lead free cotton.
  • Are Haisie candles vegan?
    Haisie candles are vegan friendly. Our products contain no animal by-products, they aren't tested on animals and are free from Parabens, PEGS.
  • How do i get the most from my candle?
    Haise candles will burn for up to 65hrs. Follow these tips to get the most from your candle: ​1. The first burn is most important, make sure you let the wax melt all the way to the edges. 2. Keep the wick trimmed to 5mm 3. Don't burn the candle for longer than 4hrs at a time
  • How do i know that you have recieved my order?
    When your order has been placed, you will receive an ‘order confirmation’ email in your inbox. We also receive a copy of this. Be sure to check your junk box too, in case the email has bounced. If you do not receive the order confirmation, please contact us using the form below and we will check that your order has gone through.
  • How much does shipping cost?
    Standard shipping is $10. Orders over $75 receive free shipping.
  • There was a problem with my order
    Here at Haisie we strive to provide the highest quality products to our customers. If there is a problem with your order please email us and we will be more than happy to replace the item for you and ensure your new order arrives safely.
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